Why Choose Us?
An overview of our company and the value we provide to our clients.
About us
Delivering Consistent, High-Quality Support to Businesses Worldwide
Lucid Business Solutions is a reputable call center headquartered in Dhaka, Bangladesh, dedicated to delivering exceptional service experiences to businesses across the globe. Since our establishment in 2017, we have consistently strived to raise the standards of the call center industry by focusing on reliability, professionalism, and a customer-first mindset.
From the very beginning, our vision has been clear to go beyond traditional support and offer solutions that truly make a difference. In an era where customer service plays a crucial role in brand loyalty and business growth, we set out to become a trusted partner capable of handling critical support functions with precision and care. Our team is trained to operate as an extension of your business, ensuring every customer interaction reflects your values and standards.
We provide a comprehensive range of inbound call center services including customer support, order processing, billing assistance, technical troubleshooting, and off-hour coverage. Whether it’s managing complex inquiries or providing seamless after-hours support, we bring consistency and quality to every interaction.
What truly sets us apart is our commitment to excellence in every detail. From our robust infrastructure and dedicated workforce to our forward-thinking approach and deep understanding of client needs, we are more than just a service provider, we are a long-term partner invested in your success.
Our Mission
In an increasingly digital and interconnected world, our mission at Lucid Business Solutions is to streamline business operations and reduce operational costs through smart, efficient, and scalable support solutions. We are committed not just to delivering results, but to building long-term partnerships rooted in trust, transparency, and mutual growth.
Our focus is on maximizing sales and enhancing customer engagement for our clients, all while upholding fair business practices and preserving the reputation and goodwill they’ve worked hard to earn.
Our Vision
At Lucid Business Solutions, we envision becoming the benchmark for excellence in BPO and telemarketing representing global brands with integrity, precision, and unmatched customer care. As the world’s leading businesses grow and evolve, so do the expectations of their customers and we aim to be the voice and support system that bridges that gap.
Our vision is to anticipate the true needs of your customers and deliver experiences that inspire trust, loyalty, and satisfaction whether through phone, chat, or any touchpoint. We strive to be more than just a service provider; we are your brand’s frontline ambassador, driven by a passion for consistency, connection, and quality.
Why choose Lucid Business Solutions?
Lucid Business Solutions stands out as a leading global BPO service provider for a clear reason – our clients choose our services for compelling reasons that set us apart in the industry.
Experience
Our extensive more than 8-years experience in providing exceptional services to clients speaks for itself, earning their trust and confidence. You can rely on us to deliver and allow us the opportunity to demonstrate our capabilities.
Full-scale Induction
Our recruitment and training methods have undergone continuous refinement by experts over the years. This ensures that we select only the most skilled and capable candidates to serve our clients.
Effective and Customizable Pricing
Business owners, both small and large, choose to outsource their operations to us in order to reduce costs. We assist them in achieving this objective through our efficient and flexible pricing schemes.
Well-Adjusted Operations
After years of experience, we have refined the most effective approach to engage customers. These strategies undergo continual improvement over time.
Capable and Prepared
Initiating any campaign is just a simple command away. Our clients gain access to top-notch technology and seamless connectivity, enabling us to commence delivering professional services promptly.
Consistent Feedback and Reporting
As a valued client of Lucid Business Solutions, you can expect to receive feedback and reports round the clock. Experience the distinctive advantages of working with Lucid Business Solutions.
"We've been more than 8 years in Call center industries, and have helped more than 500 companies to grow their business."
Core Values
At Lucid Business Solutions, our success is built on a strong foundation of values that guide every decision, every conversation, and every partnership. These core principles define who we are and how we serve our clients
Customer-Centric Approach
We put our clients and their customers at the heart of everything we do, striving to create outstanding experiences that foster loyalty and trust.
Excellence in Execution
We believe that every interaction matters. Our commitment to professionalism, precision, and quality ensures that we consistently deliver world-class service.
Integrity and Transparency
We conduct our business with honesty, openness, and a steadfast dedication to ethical practices, building lasting relationships based on trust.
Partnership and Commitment
We view our clients not just as customers, but as long-term partners. We invest in their goals and treat their brand with the same care and passion as our own.
Respect and Empowerment
We foster a culture of mutual respect, valuing the ideas and contributions of every team member, and empowering them to deliver their best work.
Continuous Growth and Learning
We are committed to ongoing improvement constantly seeking new knowledge, sharpening our skills, and elevating the standard of service we provide.
Let's grow your business with B2B and B2C Telemarketing Support
Whether you are just starting out or you already have a significant customer base, we can help you drive sales and increase your conversion rates.
What People Say
Our reputation is built on the words of our customers. Discover what they have to say about their experiences with us.
